Terms of service.

1. Services Provided

We provide residential and/or commercial cleaning services as requested by the Client. Service details (scope, frequency, and pricing) will be confirmed at the time of booking.

2. Client Responsibilities

To ensure safe and effective service, you agree to:

  • Provide reasonable access to the property at the scheduled time.

  • Maintain a safe environment (e.g., secure pets, disclose hazards).

  • Safeguard valuables, fragile items, and confidential information.

3. Payments and Cancellations

  • Payment is due as agreed at the time of booking (prior to or upon service completion).

  • Cancellations or rescheduling must be made at least 24 hours in advance to avoid a cancellation fee of $50.

  • Late payments may be subject to additional fees.

4. Cleaners

Elsso LLC is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers. By using our services, you acknowledge and agree that:

  • Subcontractors are responsible for how they perform their work.

  • They are not employees, agents, or representatives.

  • Elsso LLC is not responsible for actions outside the scope of scheduled services.

5. Insurance

Elsso LLC carries general liability insurance. Subcontractors may also carry their own insurance. Coverage details are available upon request.

6. Liability Limitations

We strive for professionalism and care, but accidents can happen. To clarify liability:

  • Elsso LLC and its subcontractors are not liable for normal wear and tear, pre-existing damage, or damage due to unstable items (e.g., improperly hung shelves, unsecured furniture).

  • In the event of proven negligence causing damage, liability is limited to the lesser of:

    • The cost of repair or replacement, or

    • The value of one cleaning appointment.

  • We are not liable for loss of cash, jewelry, or other unsecured valuables.

7. Termination of Services

Either party may terminate services at any time. Refunds or credits, if any, will be handled on a case-by-case basis.

8. Governing Law

These Terms are governed by the laws of the State of Colorado. Any disputes will be resolved in accordance with those laws.

9. Acceptance of Terms

By booking, paying for, or using our services, you confirm that you have read, understood, and agreed to these Terms of Service.